| Mirayacraft® ABN: 40 408 912 143 P.O. Box 4034, Kogarah Bay, NSW 2218 AUSTRALIA, Mob 0425 342 555 Email: jjs@mirayacraft.biz Online since 2004. Website by JJ Srikattanaprom. ALL RIGHTS RESERVED. Thanks to Helena Normark from Graphic Garden for her cute graphics. |
| FAQ: 1. How long do I expect to receive my personalised order? A: It does take~ 5-7 working days (Australia) or up to 12 working days (international) after payment received. This depends on actual destination. 2. What if my order lost/delayed? A: We will track down with the Australia Post. Items sent by registered or express post have tracking records so it is easier to trace than regular post. 3. What if I receive wrong spelling item? A: Replacement will be done. This is when it is our mistake of course. 4. Satisfaction guarantee? A: Personalised items: Return accepted within 14 days after item received. Item must be in unused condition. Buyer pays for returned item. Refund given to product cost only. Embroidery designs: Return not accepted due to copyright reason. 5. Do you do custom work? A: Yes, just email us the graphic which can be in .wmf, bmp, jpeg and gif formats. There is no 'set up' fee for customised designs. Disclaimer: A. Personalised products Colour on actual product and sample may be different due to different monitor settings. Fabrics used on appliqué design are seasonal and may vary. No responsible when items lost/delay as a result of mishandling by third party, given wrong address or given wrong spelling by customer. All prices are subject to change without prior notification. B. Machine Embroidery Design Unless advise, PES and JEF formats will be sent to paypal email within 24 hours. Customer is responsible to provide supportive machine format and how to transfer into his/her machine. Due to copyright reason, all design sales are final. If none of your questions listed here please email us . All emails will be replied within 24 hrs. |
